Carbon Solutions
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FAQ's

FAQ's

Do I need to take off all my parts?

Yes. To repair the frame and to protect parts from over spray, all parts will need to come off of the frame. We have anywhere from 50-100 frames in the shop at any given time. We can’t be responsible for parts left on. 

Can I get a different brand of paint?

Yes, PPG and DuPont available upon request.  

What if I need my frame back faster?

We have a rush service available for frames that are particularly time sensitive. The rush service has the frame ready to ship 2 to 3 days from the date of the deposit. The rush fee is an additional 30% of the cost of the repair and repaint work.

Do I need to include the fork?

No. We only need the fork if you want it repainted.

What else should go with my frame/wheel?

Please include the repair order form in every box sent to Joe’s. Even if it’s not a repair and just a paint touch-up, the form will give us the information we need to get in touch with you.

What do you repair?

We can perform carbon fiber repairs on carbon bicycle frames and wheels. (Note: wheels with damage to the breaking surface cannot be repaired.) We do not repair forks or handlebars. If you have a special project, please contact us to see if we can help.

What do you not repair?

Occasionally, we may elect to solve problems caused by poor design, either through reinforcement, or modification. However, we may also opt to reject such projects. Frequently rejected repair requests are ones that involve aluminum-to-carbon bonding, carbon handlebars, forks, and damage involving the braking surface of carbon wheels.

What is your lead time?

Our turn-around time for repair is 5 to 7 days without paint touch-up and 2 to 3 weeks with paint touch-up. We have a rush service available for frames that are particularly time sensitive. The rush service has the frame ready to ship 2 to 3 days from the date of the deposit (carbon repair only, no paint). The rush fee is an additional 30% of the cost of the repair and repaint work.

What is your warranty on the repaired area?

Joe’s warranties to the original registered customer that its repairs are free of manufacturer’s defects for the lifetime of original customer. 

What do you repaint?

We typically only repaint the area impacted from the carbon repair. We only do a full repaint if it is requested.

Can you repaint my entire frame?

Absolutely! The best way to get started on a full repaint is to send us some photos of what sort of paint scheme you have in mind. If you are interested in a custom paint design, we have some designers we can work with to make it become a reality.

Will my frame weigh more?

Your frame may gain a small amount of weight; however, it is typically minimal - around 10 grams or less.

Will my frame ride different?

Your frame should ride as it did before. In instances of major damage that required reinforcement, the frame may be a bit stiffer and stronger in that section after repair. We take the time to be sure that we weave the orientation of the fibers so we can replicate that in the layup of new layers. The fiber direction and tube shape are dominating factors in the way a frame rides, so in many cases the ride quality will remain very similar.

What brands have you fixed?

We have repaired ALL brands of carbon fiber bicycle frames. Yes, ALL.

Will repainting void my warrantey?

We are authorized painters for James Bicycles, Specialized, Santa Cruz Bicycles, Ibas, Bianchi, Argon 18, BMC, Wilier Triestina. When going through us, your factory warrantey will not be voided.